Solution: Sony PC Companion Error: Unable to communicate with Sony Update Engine (error 13)

Kunmi Friday, September 11, 2015 23 comments

If you run into this error while trying to update your Xperia device using "Sony PC Companion", then PC companion is really having issues starting the Sony Mobile Update engine. The solution is a fairly simple one.


Solution:



Here is how to get it solved:

  • Go to Programs and Features, by search "Start" for "Programs and Features".
  • Scroll to Sony PC companion and  uninstall it.
  • After uninstallation, scroll to "Sony Mobile Update Engine" and uninstall that too.
  • Optional: You can also clear out the "C:\Users\All Users\Sony\Sony PC Companion", you can delete the folder "Sony Pc Companion Folder itself".
  • Restart


Now you can redownload PC Companion from support.sonymobile.com.

NB: After installation, if you're behind proxy you must reset your proxy settings as your system settings would all have been reset.


Tags
Kunmi

A software developer, technology enthusiast and a big fan of Hideo Kojima.

23 comments:

  1. Cuidado de animalesMonday, 21 September 2015 at 10:50:00 GMT-7

    hi, nope still the problem.

    ReplyDelete
    Replies
    1. KunmiThursday, 24 September 2015 at 14:18:00 GMT-7

      Did you also try deleting the Sony Update Folder from the App-Data?

      Delete
  2. MartinTuesday, 22 September 2015 at 00:49:00 GMT-7

    I have the still problem, but how to reset the proxy settings?

    ReplyDelete
    Replies
    1. KunmiThursday, 24 September 2015 at 14:19:00 GMT-7

      Click on the PC companion settings then proxy settins...

      Delete
  3. UnknownTuesday, 22 September 2015 at 03:11:00 GMT-7

    No fix for me..

    ReplyDelete
    Replies
    1. KunmiThursday, 24 September 2015 at 14:25:00 GMT-7

      Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  4. UnknownTuesday, 22 September 2015 at 23:23:00 GMT-7

    This didn't work for me :-(

    ReplyDelete
    Replies
    1. KunmiThursday, 24 September 2015 at 14:25:00 GMT-7

      Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  5. UnknownWednesday, 23 September 2015 at 05:14:00 GMT-7

    doesn't work bro.

    ReplyDelete
    Replies
    1. KunmiThursday, 24 September 2015 at 14:26:00 GMT-7

      Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  6. UnknownWednesday, 23 September 2015 at 05:15:00 GMT-7

    Didn't work for me

    ReplyDelete
    Replies
    1. KunmiThursday, 24 September 2015 at 14:26:00 GMT-7

      Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  7. R_22Friday, 11 December 2015 at 13:05:00 GMT-8

    not work ...
    please screenshoot example.

    thanks .

    ReplyDelete
    Replies
    1. KunmiThursday, 17 December 2015 at 14:49:00 GMT-8

      **Uninstall PC companion,
      **Turn on visibility for hidden files
      **Go into your users folder, C:\Users\All Users\Sony\Sony PC Companion
      **Restart Your PC.

      Give a feedback.. (Sorry for replying soooooo late, google doesn't not notify me in my email when new comments are posted)

      Delete
  8. AnonymousSunday, 20 December 2015 at 14:19:00 GMT-8

    Hi I am having the same issue, tried everything you have suggested still not joy.

    ReplyDelete
    Replies
    1. KunmiTuesday, 22 December 2015 at 06:23:00 GMT-8

      **Uninstall PC companion,
      **Turn on visibility for hidden files
      **Go into your users folder and delete the Sony PC companion folder, C:\Users\All Users\Sony\Sony PC Companion
      **Restart Your PC.

      Delete
  9. UnknownMonday, 29 February 2016 at 03:00:00 GMT-8

    NOT DOEN STILL SAME PROBLEM ERROR 13

    ReplyDelete
  10. UnknownFriday, 27 May 2016 at 09:18:00 GMT-7

    i have found another solution

    - open pc companion ( dont connect your phone yet)
    - once pc companion is up click how to connect ofcourse choose usb, then connect your phone and let it finish the process.
    - once finished, continue the update.

    ReplyDelete
  11. UnknownSunday, 24 July 2016 at 11:49:00 GMT-7

    Code d'erreur : UEGetPhoneInfoFailure
    UE_2003 ??

    ReplyDelete
  12. high point computer servicesFriday, 7 October 2016 at 10:32:00 GMT-7

    Thank you very much, jeh-ar Cabiles. The trick worked for me.

    ReplyDelete
  13. Victor ManuelSunday, 9 October 2016 at 12:36:00 GMT-7

    Gracias , me funciono con solo desinstalar ...

    ReplyDelete
  14. UnknownThursday, 9 March 2017 at 09:33:00 GMT-8

    pc companion probleme 0x803d0020

    ReplyDelete
  15. mobi careSaturday, 29 April 2017 at 04:54:00 GMT-7

    not work

    ReplyDelete

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