Solution: Sony PC Companion Error: Unable to communicate with Sony Update Engine (error 13)


If you run into this error while trying to update your Xperia device using "Sony PC Companion", then PC companion is really having issues starting the Sony Mobile Update engine. The solution is a fairly simple one.



Here is how to get it solved:

  • Go to Programs and Features, by search "Start" for "Programs and Features".
  • Scroll to Sony PC companion and  uninstall it.
  • After uninstallation, scroll to "Sony Mobile Update Engine" and uninstall that too.
  • Optional: You can also clear out the "C:\Users\All Users\Sony\Sony PC Companion", you can delete the folder "Sony Pc Companion Folder itself".
  • Restart


Now you can redownload PC Companion from support.sonymobile.com.

NB: After installation, if you're behind proxy you must reset your proxy settings as your system settings would all have been reset.

21 comments:

  1. Replies
    1. Did you also try deleting the Sony Update Folder from the App-Data?

      Delete
  2. I have the still problem, but how to reset the proxy settings?

    ReplyDelete
    Replies
    1. Click on the PC companion settings then proxy settins...

      Delete
  3. Replies
    1. Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  4. Replies
    1. Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  5. Replies
    1. Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  6. Replies
    1. Are you getting the same error? did you restart after both before installing the new one? Clean PC companion setup, follow the instructions above, then delete everything withing "C:\Users\All Users\Sony\Sony PC Companion" folder.

      Delete
  7. not work ...
    please screenshoot example.

    thanks .

    ReplyDelete
    Replies
    1. **Uninstall PC companion,
      **Turn on visibility for hidden files
      **Go into your users folder, C:\Users\All Users\Sony\Sony PC Companion
      **Restart Your PC.

      Give a feedback.. (Sorry for replying soooooo late, google doesn't not notify me in my email when new comments are posted)

      Delete
  8. Hi I am having the same issue, tried everything you have suggested still not joy.

    ReplyDelete
    Replies
    1. **Uninstall PC companion,
      **Turn on visibility for hidden files
      **Go into your users folder and delete the Sony PC companion folder, C:\Users\All Users\Sony\Sony PC Companion
      **Restart Your PC.

      Delete
  9. i have found another solution

    - open pc companion ( dont connect your phone yet)
    - once pc companion is up click how to connect ofcourse choose usb, then connect your phone and let it finish the process.
    - once finished, continue the update.

    ReplyDelete
  10. Code d'erreur : UEGetPhoneInfoFailure
    UE_2003 ??

    ReplyDelete
  11. Thank you very much, jeh-ar Cabiles. The trick worked for me.

    ReplyDelete
  12. Gracias , me funciono con solo desinstalar ...

    ReplyDelete